Refund policy

Vora Form Refund & Return Policy

Last updated: November 2, 2026

General Policy

Except as required by applicable law or expressly provided in this policy, all sales are final. Vora Form does not accept returns or provide refunds for change of mind, personal preference, accidental purchases, or items that are no longer wanted.

Damaged, Defective, or Incorrect Products

Returns will be considered only when a product arrives damaged, has a significant defect affecting its intended use, or is materially different from the item ordered or its description.

Please contact easton.business09@gmail.com promptly after discovering an issue. Include your order number, a description of the problem, and, where reasonably available, clear photographs or video showing the issue. Retain the product and its packaging while your request is reviewed.

Damage caused after delivery by misuse, improper installation, unauthorized modifications, or failure to follow instructions, as well as ordinary wear and tear, does not qualify under this policy unless applicable law provides otherwise.

Return Authorization

Contact easton.business09@gmail.com before returning any product. Our customer service team will review your request and provide instructions if a return is authorized.

Do not send products to the address on the shipping label unless instructed to do so. Unauthorized returns do not automatically qualify for a refund, subject to your rights under applicable law.

For an approved return involving a damaged, defective, or incorrect product, we will provide a prepaid shipping label or arrange reasonable return shipping at our expense. No restocking fee applies to these approved returns.

Refund Requests and Resolutions

Refunds are generally not offered outside qualifying product issues or circumstances in which applicable law requires them. However, our customer service team may be able to assist.

Depending on the circumstances, an appropriate resolution may include troubleshooting, replacement, repair, a partial refund, or a full refund. Where legally permitted, Vora Form will determine the available resolution after reviewing the issue and supporting information.

Any goodwill exception outside this policy is considered individually and is granted at our discretion. An exception in one instance does not guarantee an exception in another. This discretion does not limit any remedy required by applicable law.

For refund assistance, email easton.business09@gmail.com.

Approved Refunds

Approved refunds will be issued to the original payment method unless otherwise required by law or agreed with the customer. We will confirm the refund amount and any applicable return requirements by email. Your payment provider may require additional processing time before the credit appears in your account.

Shipping Issues

If your order has not arrived, contact easton.business09@gmail.com so we can investigate. Nothing in this policy limits any cancellation or refund rights applicable to delayed, unshipped, or undelivered orders.

Your Legal Rights

Nothing in this policy excludes, restricts, or overrides any non-waivable consumer rights, statutory warranties, or remedies available under applicable law. Where applicable law conflicts with this policy, applicable law controls.